Privacy Policy
At STD Treatment Clinic, your confidentiality is the cornerstone of our practice.
From your first phone call to your final consultation, every interaction with our clinic and staff is handled with complete confidentiality. Your identity and medical information are protected.
Your personal and medical data is never shared with, sold to, or accessed by any third parties for marketing or any other purpose. Your information stays within our secure system.
Lab reports and samples are processed using an anonymized coding system to protect your identity, adding an extra layer of privacy to your diagnostic process.
We ensure discreet handling of all communications. Our home sample collection service is designed for maximum privacy, with staff arriving in plain clothes and unmarked vehicles.
Table of Contents
1. Information We Collect
We collect only the information necessary to provide you with medical care and related services. This includes:
- Personal Identification: Name, date of birth, address, phone number, and email address.
- Medical History: Symptoms, sexual history, past diagnoses, medications, allergies, and test results.
- Payment Information: Billing details required to process your payments (cash, bank transfers, or mobile wallets).
- Website Usage Data: Non-identifying analytics such as pages visited, time spent on site, and referral source to improve our services.
2. How We Use Your Information
Your information is used exclusively for the following purposes:
- Providing medical consultation, testing, and treatment.
- Processing lab samples and delivering results.
- Scheduling appointments and sending reminders.
- Communicating test results and follow-up care instructions.
- Maintaining accurate medical records as required by law.
- Improving our services through aggregated analytics.
3. Data Protection & Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:
Encrypted Storage
All patient records stored on encrypted, password-protected systems.
SSL Encryption
Secure, encrypted communication on our website and all online forms.
Access Control
Strict role-based access — only authorized medical staff can view patient records.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only:
- With your explicit written consent (e.g., referral to a specialist).
- With partner diagnostic laboratories for sample processing.
- When required by law or to comply with a legal process (e.g., court order).
6. Your Rights
You have the right to:
- Access your personal and medical records held by our clinic.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for data processing at any time.
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
7. Data Retention
We retain medical records for the period required by Nepali law and medical best practices. After the retention period, records are securely destroyed. Payment and billing records are retained for financial auditing purposes.
8. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your data, please reach out:
Phone
+977-9700682800Your Trust, Our Responsibility
We are legally and ethically bound to maintain the confidentiality of your health information. If you have any concerns, please speak with our staff.
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